A practical first-steps guide for a water problem inside the home. The right decision depends on where the water came from, the affected materials and whether the area is safe to enter.
Keep the area safe
Stay clear of water near electrical equipment. Do not operate wet appliances or enter standing water to reach a power switch. If the shutoff is only accessible through water, seek qualified help.
Find the source if it is safe
A known plumbing shutoff may help stop additional water from entering. Only use it when you can reach it without stepping into a wet or unsafe area.
Record what happened
Note when you noticed the water, where it appears to have started and which rooms or materials are wet. Take photographs only from a safe location.
Discuss removal and drying
Describe the address, source and affected areas when you call. Ask what will be assessed after standing water is removed.